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IQ Internet Mail Agent
Today citizens are connecting with government through the Internet more than ever — seeking services, making requests, offering opinions and expecting immediate results. Intranet Quorum (IQ) Internet Mail Agent (IMA), part of the commercial off-the-shelf (COTS) solution suite, gives proactive leaders the power to change the way they do business in order to meet these new demands.
Automated Sorting and Distribution Save Time
Receiving, sorting and distributing e-mail is a time-consuming process. A best practices approach connects your front-end Web site to your back-end database response systems. IQ IMA scans the subject and text of incoming e-mail and routes messages to the appropriate staff member. IQ IMA then allows you to quickly respond to senders the same way you were contacted - via e-mail. You can choose to automatically send a receipt or you can review the message first and initiate custom responses using standard letter text or personalized notes. You can also use the Campaign Search action to easily and quickly identify and process mail records that have similar incoming e-mail text.
Efficient Routing Allows for Quicker Resolution
Whether messages come through your Website or directly from citizen e-mail accounts, getting requests to the appropriate staff member ensures a timely response. Using IQ IMA’s ‘auto-rules,’ messages can be routed to appropriate staff members based on predefined criteria. Forms-based e-mail from your Website is especially easy to process because you can structure key data such as name, address, issue codes and message text. Direct e-mail is searched and sorted by key words. Either way, messages are automatically directed to subject matter experts for resolution, saving your staff hours of work.
Immediate Acknowledgement Lets Constituents Know You’re Listening
Without appropriate systems, e-mail can outpace your ability to respond, but with the right tools, constituent input never becomes a burden. As each e-mail is received, the available name and address information is captured directly to IQ. ‘Auto-reply’ can acknowledge receipt while staff prepare a response, or incoming mail can be assigned a standard response automatically based on predefined criteria.
Targeted Mailings Put You in Control of Your Message
Fast response to constituent concerns is vital, but sometimes a proactive approach is the best way to communicate important information to the public. IQ IMA helps you target your e-mail so that you can easily generate HTML ‘e-mailings’ to the people you identify for each subject.
Fast, Efficient Processing of all Incoming E-Mail
Once you open the floodgates, e-mail can pour in from virtually anywhere. You need tools to separate constituent requests from advertisements and other junk mail. IQ lets you filter junk mail automatically and also provides tools to manually review mail that does not meet specific criteria. The combination provides fast and efficient processing of all incoming e-mail.
Improved Communication Results in Improved Public Service
The Internet has become the dominant line of communication. IQ IMA helps you master the technology to benefit the public.