While web forms may not be the most exciting digital tool, they can be a big timesaver, especially for government offices. IQ’s encrypted web forms are versatile and secure, saving staff and constituents time. Easily customizable and adaptable, this web form technology can be applied to any process in your office, even transferring private citizen information securely so you can ditch paper forms and speed up processing time. Here are some common web forms that offices create to streamline internal processes:
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Read on for more information about the types of encrypted web forms IQ has to offer and common ways that offices leverage this technology to alleviate pressure on staff and better serve their constituents.
What are Encrypted Web Forms?
IQ users can easily create web forms, match the fields on the web form to fields within their IQ system, and publish those forms to an external public website or email them directly to constituents. Once submitted, the information is encrypted and transferred to the IQ server and processed into IQ.
Encrypted web forms are the most secure method for capturing data from the public and transmitting that data to an office’s IQ system adding another avenue for offices to securely receive information from their constituents. There are four types of encrypted web forms in IQ: emailed forms, anonymous public forms, message forms, and service forms.
Emailed forms are not public facing and are sent directly to recipients as IQ messages with embedded identifiers, so users do not need to provide any personal identification information in the web form itself.
Anonymous public forms
Anonymous public forms are often linked or embedded on official websites where they can be accessed by anyone. Although they’re “anonymous,” this just means that the form itself does not automatically identify the user. Fields can be added to request contact information.
Message forms create message records to track and update information submitted in the form, such as new contact information.
Service forms create new services and attach those records to the relevant contact. Once the web form is submitted, IQ creates a record, populates the fields, and routes it for action.
Interested in creating a web form to streamline an internal process in your office? Talk to your ITC today about leveraging encrypted web forms in IQ.