Constituent Services

Providing timely resolutions to constituent service requests is one of the most important responsibilities of every Member of Congress.  Tour requests, flag requests, casework, grant management, and help navigating Executive Branch bureaucracy and academy nominations are just the start.   With dozens of built-in Service templates at your fingertips, IQ organizes each request and guides staff every step of the way to completion—ensuring total accuracy and consistency.

  • Casework
  • Streamlined Access
  • Web-Based Service Requests
  • Automated Service Status Updates
Casework

Whether a constituent requests a flag, asks for help working with a federal agency, or even needs support during international travel, we have you covered. IQ provides dozens of built-in casework templates that will allow your office to track and complete service requests, from simple one-step processes to complex requests requiring multiple approvals and collaboration with officials outside your office. IQ even helps you connect with the right people for each request by recommending agency contacts based on the request type.

Streamlined Access

The role of caseworkers in most Congressional offices is as important as it is specific. IQ can be set-up so that these critical staffers see only their assigned cases after logging in, with no extra navigation needed. This custom configuration reduces clicks, saves time, and allows caseworkers to focus on their most important work and top priorities.

Web-Based Service Requests

Constituents can start new service requests online that flow automatically into IQ by filling out encrypted web forms embedded directly on your website.  All of the submitted information is automatically populated into the appropriate service template and even notifies the assigned caseworker that they have a new request waiting for them in the system.  

Automated Service Status Updates

Providing status updates on the thousands of requests your office receives each year can be a full-time job of its own. IQ is the only CRM on the Hill that offers real-time, online status tracking for service requests.