Business Process Management
IQ is built with dozens of pre-built workflow templates ready for your agency to use on day one but we also create custom workflows based on your unique needs. Our Business Process Analysts (BPA) engage with you immediately after contract award to understand your processes, identify bottlenecks and build custom workflow templates in IQ based on your specific processes and requirements.
Business Process Analysis
At the beginning of every client engagement, just after contract award, our team performs a comprehensive Business Process Analysis (BPA) to assess your unique needs, identify risks and gaps and to make recommendations in a Proof of Concept report. Our top priority in the early stages of our partnership is developing a hands-on understanding of how your enterprise works.
IQ comes with dozens of pre-loaded casework templates that guide your office through common service requests. IQ makes it easy to track and complete these services, from simple one-step processes to complex requests requiring multiple approvals and collaboration with officials outside your agency. IQ even helps you connect with the appropriate external resources for each request by recommending contacts based on the request type.
Web-Based Service Requests
Citizens can start new service requests from your official website that flow automatically into IQ with no manual data entry or processing required. Citizens simply fill out an encrypted web form online and all of the pertinent data is automatically populated into the appropriate IQ service template and even routed to the appropriate staffer with a notification that they have a new request waiting for processing.
Automated Service Status Updates
Providing status updates on the thousands of requests your agency receives each year can be a full-time job of its own. IQ is the only CRM in the public sector that offers real-time, online status tracking for service requests. When citizens open a new service request on your website, they receive a PIN number that allows them to return to your website and self-serve status updates and often as they like, 24/7.