Reports and Analytics

Every government leader knows that accurate, timely information is one of the most valuable commodities you can own.  IQ is delivered, out-of-the box, with dozens of interactive, mobile-ready reports and dashboards that provide clear visibility into office activities.  Advanced analytics tools are featured throughout the system, giving you actionable metrics in real time on process status, staff productivity, event details, inbound and outbound communications, newsletter subscribers and more.

  • Executive Summary Report
  • Outreach Analytics
  • Custom Reports
Executive Summary Report

The Executive Summary is the perfect report to run when high-level staff members need a quick snapshot of office activity. With just one click, users can generate this simple, yet detailed report that breaks down office communications and services rendered by issue, geography, source and other demographic criteria. Users can easily drilldown and draw decisive conclusions for data-driven decision making.

Outreach Analytics

IQ makes it easy to gain valuable insights after every newsletter you send. With just one click, you get access to a comprehensive data set that includes open rates, survey responses, mobile vs. desktop views, bounce-backs, opt-ins, click-throughs and shares. These insights allow you optimize future outreach by performing side-by-side performance testing and even analyzing which sections of your newsletters generate the most engagement.

Custom Reports

Every office runs differently than the next. We get that. That’s why IQ is built with the flexibility to build custom reports on any business process you perform in your office. Connect with your IT Consultant to get started on a custom report designed just for you.