IQ is built with dozens of service templates at your fingertips for the common requests every Governor or Mayor's office receives like flag requests, official proclamations, help with a state or local agency, requests for recognition or even appearance requests.
Citizen Service Requests
IQ comes with dozens of pre-loaded casework templates that guide your office through the most common service requests like pothole reports, flag requests, official proclamations, tree trimming requests, help with a state or local agency, requests for recognition or even requests for the Mayor or Governor to appear at an event. IQ makes it easy to track and complete these services, from simple one-step processes to complex requests requiring multiple approvals and collaboration with officials outside your office. IQ even helps you connect with the appropriate external resources for each request by recommending agency contacts based on the request type.
Web-Based Service Requests
Citizens can start new service requests from your official website that flow automatically into IQ with no manual data entry or processing required. Your citizens simply fill out an encrypted web form online and all of the pertinent data is automatically populated into the appropriate IQ service template and even routed to the appropriate staffer with a notification that they have a new request waiting for processing.
Automated Service Status Updates
Providing status updates on the thousands of requests your office receives each year can be a full-time job of its own. IQ is the only CRM in the public sector that offers real-time, online status tracking for service requests. When constituents open a new service request on your website, they receive a PIN number that allows them to return to your website and self-serve status updates and often as they like, 24/7.
Business Process Analysis
At the beginning of every client engagement, prior to contract award, our team performs a comprehensive Business Process Analysis (BPA) to assess your unique needs, identify risks and gaps and to make recommendations in a Proof of Concept report. Our top priority in the early stages of our partnership is developing a hands-on understanding of how your enterprise works.