Review and Respond to Messages That Have Been Batched:

1. In the Messages Big Menu, select All Active Batches in the Utilities column.

2. Scroll or use the Text Filter to find the batch name.

3. Click on the Batch Name link to open the batch.

4. Select all of the Message records in the batch and if you are ready to send the response, click on the Send Email in the action menu.

5. Select the Send In option (Foreground Now, Background Now or Background Later).

6. Click on the Send Email button.

Note: After all of the Message records in the Batch have a status of Completed, you should archive the batch by clicking the Archive Status link at the top of the Batch record or selecting the Archive in-row action in the List of Batches.

Review and Assign a Form Letter to Messages That Have Been Batched:

1. In the Messages Big Menu, select All Active Batches in the Utilities column.

2. Scroll or use the Text Filter to find the batch name.

3. Click on the Batch Name link to open the batch.

4. Select all (or a subset) of the Message records in the batch and click on the Change drop-down in the Action Menu and select Data.

5. Select the appropriate Issue Code, Assigned To, and Form Letter and confirm the Outgoing Method.

6. If you are ready to send the response, click on the Send Email radio button in the Next Action field and click the Save button.

7. Select the Send In option (Foreground Now, Background Now or Background Later).

8. Click on the Send Email button.