How to Find Digital Mail:

  1. In the Messages Big Menu, select All Message Sets in the Utilities column.
  2. Scroll and click on the DIGITAL MAIL link.
  3. To process all of the mail from your constituents, expand the Cong. District filter and select the appropriate check box.
  4. To view the contents of the digital mail, expand the row by clicking the Plus icon or click the .tif file link to open the scanned attachment

IQ

  1. To process a single Set record, select the Change Response and Status in-row action.
  2. Enter the appropriate Issue Code, Assigned To, Comments, Form Letter, etc.
  3. Once all of the response information is correct, in the Status field, select Post without a batch, Post to an existing batch, or Post to a new batch.
  4. Click the Save button.

 

How to Find Similar Subject or Issues in the Digital Mail Set:

  1. In the Messages Big Menu, select All Message Sets in the Utilities column.
  2. Scroll and click on the DIGITAL MAIL link.
  3. In the Filter Text… field, type the issue or subject (e.g. TPP, Wildlife Refuge, Budget, etc.) and press Enter.
  4. To view only the digital mail from your constituents, expand the Cong. District filter and select the appropriate check box.
  5. To view the contents of a digital mail, expand the row by clicking the Plus icon or click the .tif file link to open the scanned attachment. (You may also expand all of the digital mail records by clicking the Gear icon and selecting Expand All Rows.)
  6. Select all of the Messages with the same incoming subject or issue that you will be responding with the same Form Letter.
  7. Open the Change drop-down menu and select Response and Status.
  8. Enter the appropriate Issue Code, Assigned To, Comments, Form Letter, etc.
  9. Once all of the response information is correct, in the Status field, select Posted with Batch, Posted in Background with Batch, Posted without Batch or Posted in Background without Batch.
  10. Click the Save button.

 

How Delete Spam Email:

  1. In the Messages Big Menu, select All Message Sets in the Utilities column.
  2. Scroll and click on the DIGITAL MAIL link.
  3. Use the Filters to select any emails that are out of district, or have the same Incoming Subject.
  4. Select all of the filtered records in the Set by clicking the check box at the top of the results list.
  5. Open the Change drop-down menu and select Delete.
  6. In the Set Record Deletion dialog, select Delete, Delete Rest or Delete Rest in Background.