How to optimize your site to better serve your constituents.
Thanks to everyone who joined us for our webinar yesterday on “Understanding the Constituent Journey with Google Analytics”! You can view an outline of Michael Gaines' presentation here. For those of you who weren’t able to join us, here are some quick highlights. If you manage your office’s website, chances are you’re familiar with analytics tools, such as Google Analytics, that monitor and record web traffic to your site. However, how many visitors you have is just the tip of the iceberg when it comes to website analytics. Read on to find out more about gaining insights into your constituents and how to apply that insight to your website.
How IQ helps you digitize print-only forms into encrypted webforms.
Although we live in a digital age, a lot of government work is being conducted as it always has been: on paper. While paper forms may be familiar and comfortable, they’re certainly not the most efficient option for your constituents or your staff. Whether you’re dealing with academy nominations or D.C. tour requests, digitizing your office’s paper forms with IQ will streamline the process and decrease turnaround times for your office.
Here are 5 examples of the ways IQ is meeting the needs of government offices and agencies across the country.
As the leading CRM in the pubic sector, IQ is an extremely flexible tool designed to fit the needs of a variety of government entities. On Capitol Hill, where we serve 65% of the U.S. Congress, IQ is widely known for its use as a correspondence management tool–storing, processing, and responding to countless of pieces of incoming mail from constituents daily. However, IQ also has a large footprint beyond Congress, currently being leveraged across the country in 50% of U.S. Governors' offices and more than 100 federal, state, and local government agencies. Serving this diverse clientele has allowed us to grow from a simple CRM to a comprehensive digital solution that can be customized to fit any organization's individual needs. Here are five examples of how IQ is meeting the needs of other offices or agencies and new ways it may be able to serve yours as well. (Click here to read part one of this blog series.)