Nyssa Thompson:
Intranet Quorum (IQ), Leidos Digital Solutions Constituent Relationship Management (CRM) solution, is the system of choice for more than half the nation’s governors. In every case, these offices seek to deliver maximum value to their constituents. Therefore, they choose the solution that offers them more – more reliability, more security, more efficiency, and more flexibility. Here are a few of the ways IQ has met the challenge to provide governors more:
#1 More Reliability
IQ was one of the first citizen engagement tools specifically designed for elected officials. Since 1985, we have evolved our product to help elected officials foster relationships with their citizens. Offices feel confident repeatedly choosing IQ because they know it is a proven, reliable solution that’s ready out-of-the-box. Each office is also assigned a dedicated team of experts that essentially becomes an extension of their staff. Our team has the institutional knowledge and experience to understand your needs. In addition to receiving an innovative product and exceptional customer service, offices also get the security that comes with the backing of a large, publicly traded company such as Leidos.
#2 More Efficiency
IQ offers efficient ways to process a high quantity of activity – a necessity in busy offices. Citizens contact governor offices with a wide range of requests, so staff need easy ways to track these interactions. IQ offers features like custom tagging codes, the Opinion Center, and Advocacy Mail to easily track calls and emails from citizens. Users can create an unlimited number of affiliation, issue, and service/workflow codes to help with analyzing data, categorizing contacts, and creating outreach lists. IQ can also be programmed with automatic rules such as keyword flagging to automatically forward emails to the appropriate staff members. Finally, with custom correspondence filtering, form letters can be assigned to streamline the process, so there is less chance of human error and no citizen is left unanswered.
#3 More Security
Providing a secure solution for our offices is top priority. Our users can keep their data on-premise or in IQ GovCloud, our highly intuitive, single-source solution with cloud computing technology. IQ GovCloud is delivered from a FedRAMP Moderate cloud environment. We deliver IQ Gov Cloud from a FedRAMP Moderate cloud environment. We maintain each and every security control required to keep all of your data, but especially the Personally Identifiable Information (PII) of your constituents, safe.
#4 More Flexibility
IQ is a one-stop shop to handle any business process conducted by a governor’s office. Take a look at IQ’s list of built-in applications here. Governor offices enjoy features that are integrated and unique to IQ, such as:
- Boards and Commissions management tools – IQ can streamline the process by making it simple and painless for governor offices to maintain rosters, process applications, as well as manage confirmations.
- Geocoding – IQ can analyze contacts and automatically populate their legislative district based on the address to quickly identify and connect with other elected officials if needed.
- eNewsletters and Surveys– Without having to leave the platform, offices can create and send custom outbound mail and outreach. Our offices have also utilized embedded surveys to gather opinions and data that goes directly back into their IQ system.
In addition, we offer a portfolio of integrated communication tools to enhance Governor’s engagement strategies with a multi-pronged approach. Our proven solutions include virtual town halls, SMS texting, voter data with ConstituentMapping, website design, and digital advertising.
If you’re looking to take your citizen engagement to the next level, contact our team for a live demo to experience what over 50% of Governors are using. IQ is ready to help!
