IQ is not just used on the Hill but also in district offices, connecting staff together and streamlining casework. Casework is a very important role in a Congressional office. Caseworkers directly serve constituents by providing resources, services, answering questions, and helping to resolve issues with Federal agencies. With IQ, caseworkers have access to the necessary constituent information to create and resolve any service request with ease.
IQ offices can connect web forms on their website to IQ so that constituents can start new service requests by filling out an encrypted web form that will automatically flow into IQ with no manual data entry or processing required. Pertinent data is automatically populated into the relevant IQ service template and routed to the appropriate caseworker who will be notified that they have a new request waiting. Caseworkers can also manually open a service request within IQ from a collection of built-in service templates, like casework and academy nominations.
Track Service Requests
Tag Agency Contacts
Send Follow-Up Surveys
Create Form Letters & Send Messages
View Reports & Analytics
Create Custom User Defined Fields
Caseworkers can customize the IQ home screen so that they see their assigned cases immediately after logging in, with no extra navigation needed. This custom configuration reduces clicks, saves time, and allows caseworkers to focus on their most important work and top priorities.