Contact Our Help Desk
Call: 703-206-0188
Email: Support@IQServiceDesk.com
If emailing, please clearly describe your issue and include both email and phone number. We look forward to hearing from you!
Resources
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Send out print letters or bulk emails to groups of 499 constituents or less.
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Streamline board management processes like managing rosters, rules, and seat applications.
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Update multiple message record data fields such as issue codes, assigned to, batch, or message status.
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Use built-in templates to track and complete casework ranging from simple requests to complex processes.
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View pending outbound mail at a glance from your homepage dashboard.
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IQ integrates with Eventbrite to bring you a seamless event management experience.
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Follow-up campaigns allow you to define subsequent actions after sending out an enewsletter, based on the actions of the recipients.
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Learn how to view or add a new event to the daily schedule in IQ.
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Configure IQ to fit your unique needs and preferences by customizing tiles on the homepage.
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A new type of user defined field (UDF) allows users to format text.
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Use IQ to schedule events and synchronize with Microsoft Outlook calendars.
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Learn how to find and process emails in the IQ Exception Set
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Use IQ4 to track Flag and Tour requests, and handle corresponding with constituents.
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Find voicemails left for your office in the Broadnet platform.
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Use the Audience Builder tool in IQ to build custom contact lists based on criteria in your system.
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Once IQ is configured, voicemails will come into IQ every morning.
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Create, publish, and edit form letters in your IQ library.
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IQ makes managing casework streamlined and easy.
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L2 integrates with IQ to make it easy to leverage constituent universes for outreach.
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You can upload any list of contacts into IQ from a variety of formats.
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Review and respond to messages that have been batched.
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Receive and respond to flag requests from web forms on your website.
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Find, review, and process digital mail in your IQ CRM.
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Manage individuals messages and campaign mail.
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Learn how to use the multi-step "Wizard" to create and send an eNewsletter.
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Enabling Security Alerts allows IQ administrators to quickly identify when a User’s IQ Account has been locked out.
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Configure IMA and SMTP system warnings in IQ.
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Log telephone calls, mail, and faxes.
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Everything you need in IQ for a successful internship on Capitol Hill.
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Learn to create beautiful eNewsletters using IQ's new eNewsletter builder.
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Use IQ to manage Facebook, Twitter, YouTube, and Instagram and track your communications in one place.
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Did you know you can send text messages from IQ? Watch this elearning series to learn how.
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Learn how to manage "do not call" lists for telephone town halls and other outreach
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Learn how to manage tour requests in IQ.
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Service records can be graphed on a map or heat map.
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Handle messages, batches and email campaigns.
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Configure your homepage dashboard to view important statistics about constituent messages at a glace.
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The new advocacy center in IQ lets you easily manage advocacy campaigns and streamline responses.
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Send out printed or emailed bulk mail to 499 or fewer contacts in your database.
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Create and send Press Releases and eNewsletters.
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Use this guide to request names and addresses from the VA.
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IQ integrates with Broadnet, the leading telephone town hall provider, to make it easy for you to schedule, build, and sync telephone town hall data.